Shipping & Returns
We ship products using the following delivery methods. Most product ships from stock. You will be notified if your choice is not in stock, and given a ship date, as well as the option to cancel or change your order.
UPS Ground ..................3-7 Days, depending on location
UPS 2nd Day Air
UPS Next Day Air (note that depending on when we receive your order, it may not be possible to ship the same day)
Returns and Refunds
Used ultrasonic cleaners cannot be returned, unless arrangements for a trial have been made in advance. Ultrasonic cleaning solutions cannot be returned
All other items:
We accept returns of unused items within 15 days of delivery. Contact us before shipping for an RMA #. Include all original packing materials and documentation. Returns more than 15 days after shipment are subject to a 10% restocking fee. Upon receipt and inspection of returned equipment, a check or credit card refund will be issued for the amount of purchase, less shipping.
No returns are accepted more than 30 days after delivery.
If the equipment has been used, or otherwise marked up, and if all packing materials and documentation are not returned, you will either receive a reduced refund amount, or your return may be rejected, and the item sent back to you.
*** NOTE We are bound by our supplier agreements, which vary by brand. The above conditions may be modified depending on the item you have purchased, and factory policies.